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| Orders, Shipping, Warranty & Returns |
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Order Policy
The most efficient method to order from Monkeywrench Racing is through this website.
We understand that this may be difficult for some customers, so we may also accept orders by Email, or as a last resort, by telephone.
Orders completed through this website take precidence over all other methods of ordering.
We may require address or other verification for new customers prior to shipping
If we need to communicate with you about your order it will be via Email. Please monitor the email address you provide to us for order updates.
An order is not completed until payment is made.
Sale Prices are ONLY available through the website.
Shipping Policy
We ship all domestic orders via UPS. No Exceptions.
We do not allow customer provided shipping methods. No Exceptions.
Complete engines must ship to a location with a dock or forklift, or be prepared to lift a palletized engine from a delivery truck, otherwise there will be an additional $150 lift gate charge.
In order keep costs low for our international customers, we have United States Postal Service available for international orders, However, Shipping via postal service is not as relaiable as UPS and their pickup times are not consistant, and Monkeywrench Racing cannot be responsible for packages beyond USPS control. Because of this, we recommend UPS for International orders. If your shipment is time sensitive, please understand that because of USPS pickup intervals, shipments will usually be delayed by one day for USPS shipments.
For certain countries (Czech Republic, Romania, Russia and several other Eastern European countries) we only ship once a week on the Friday following the date the order is completed. USPS will not pick up for these countries and we have to hand carry your shipments to the local postal center.
All customs invoices must match commercial invoices on international orders. Any request to under declare or declare as samples, gifts, etc... will be ignored.
Any customs duties, tariffs and brokerage fees are the responsibility of the customer. Please be aware of your country's customs and tarrif policies before placing an order.
We can not provide Customs or other documentation for third party shippers, beyond our standard commercial invoice.
Engines shipped to overseas customers will ship by MWR provided shipping and deliver to the nearest airport.
Orders for in-stock merchandise placed before noon Monday - Friday Eastern time, using UPS shipping, are shipped the same day the order is placed, all other orders will ship on the next business day.
Orders placed via the website take higher priority and will be fulfilled before Email or Telephone orders.
If part or all of an order is out of stock the customer will be notified via Email and the order will ship complete when all items are ready.
Special Shipping instructions will only be accepted if they do not add to cost of the shipment, otherwise they will be ignored.
Tracking numbers for UPS/USPS will be updated to the user's website account when the order ships.
Tracking for Phone and Email orders are available at MWR's discretion.
No Tracking information is available to the customer for Palletized Freight shipments, however Monkewrench Racing will track all shipments for the customer.
Orders made by Check/Money Order will ship when funds clear--Please allow ten days. This DOES include Certified Funds, Money Orders and personal checks.
Orders returned to us due to an undeliverable address provided by customer, will result in a refund to the customer for the returned product less the return shipping charge, which will be equal to the original shipping charge for order.
Warranty Policy
Monkeywrench Racing does not offer any guarantee or warranty on any products sold, with the only exception of used Engines and Transmissions.Many manufacturers offer limited warranties on their parts- we can supply this information upon request.
Used Engines and Transmission have a 30-Day Limited Warranty as Follows:
1: Engines are guaranteed against rod knock, cracked block/head, and excessive smoking for a perious fof 30 days from date of purchase
2: Transmissions are guaranteed to work properly, gears in good condition amd bearings are guaranteed to be without material noise at time of purchase.
3: THERE IS NO RESPONSIBILITY FOR IMPROPER INSTALLATION OR USAGE AFTER TIME OF PURCHASE. SELLER IS NOT LIABLE FOR AND PURCHASER WAIVES ALL CLAIMS FOR CONSEQUENTIAL DAMAGES WHICH RESULT FROM THE SALE OF THE ABOVE PARTS INCLUDING, BUT NOT LIMITED TO LABOR CHARGES TO INSTALL OR REMOVE THE PARTS, LOS OF INCOME, WAGES OF SALARY OR CAR RENTAL CHARGES. BUYER'S SOLE REMEDY AGAINST SELLER SHALL BE A REPLACEMENT OF DEFECTIVE ENGINE OR TRANSMISSION WITH ONE OF SIMILAR APPLICATION IF TIMELY RETURNED TO SELLER. THERE ARE NO WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPION ON THE FACE HEREOF.
Return Policy
Return for exchange or refund will be allowed only within 30 days from the date of sale. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted or damaged will be allowed regardless of who installed the parts or how the damage occurred. You MUST contact MWR for an RMA number before any returns can be made. All returns must be received by MWR within 14 days after the RMA number has been issued. The RMA does not guarantee a replacement or refund; we will inspect and evaluate the returned merchandise for elegibility for return. Returns are subject to a 25% restocking fee. Returns must be sent freight prepaid and insured by you. We are not responsible for merchandise lost in transit, you should always maintain tracking numbers for returned items until return is resolved. Original shipping and handling charges are not refundable. A copy of your invoice must accompany your return along with a written explanation and a phone number where we can reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. We cannot be held responsible for parts ordered for the wrong application. If a correct part is ordered, but shipped incorrectly, we will cover shipping expenses through approved shipping means and methods. All approved refunds will be paid by either Company Check, Credit Card Credit, or Account Credit, at MWR's disgression.
No returns are allowed on electrical items. No returns or cancellations are permitted custom-order items like specially configured engines. A 50% non-refundable deposit is required for any custom made items.
Items sent to or left with MWR with no prior arangement will be considered abandoned after 30 days.
Refused shipments
Refused shipments are handled exactly like a return- no refund on shipping charges, 25% restocking fee.
Any return shipping charges due as a result of a refused shipment will be deducted from the customer's refund.
Any brokerage fees and/or customs duties assessed by the customer's country, or by the United States Customs will be deducted from the customer's refund.
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