Orders and Shipping

Order Policy

  • The quickest and easiest way to order from Monkeywrench Racing is through this website. We understand that this may be difficult or impractical in some cases so we are also happy to take your order by telephone. Orders placed through the website are processed automatically so they ship quickest, often the same day if placed by 3pm EST.
  • We may require address or other verification for new customers prior to shipping. Security against fraud protects our customers and allows us to keep prices as low as possible.
  • If we need to communicate with you about your order it will be via Email. Please monitor the email address you provide to us for order updates. Some email systems may file messages in the Junk Mail folder so be sure to check there.
  • An order is not completed and cannot ship until full payment is made and cleared. Please allow up to ten days for Paypal payments drawn from a bank account, wire transfers, money orders and personal checks to clear.
  • Sale Prices are ONLY available through the website.

*Shipping Methods offerred:
NOTE Delivery time in transits listed are BUSINESS DAYS. Weekends and holidays do not count toward time in transit.
Domestic Services:
UPS:
Delivery time for Ground is one to five business days depending on distance from Detroit, MI. Expedited services are as indicated by service type
USPS Priority: Delivery time 2-4 days

International Services:
UPS (Most reliable with the greatest traceability):
Worldwide Expedited 2-5 Business Days Delivery by end of day
Worldwide Saver 1-3 Business Days Delivery by end of day
Worldwide Express 1-3 Business Days Delivery by 10:30 a.m. or 12:00 noon

USPS (Delivery times less reliable, virtually no traceability):
USPS EMS (Express Mail Service) Typically two weeks or less delivery time, some tracablity
USPS Priority International One to five weeks delivery time, no traceability
USPS First Class International No traceability, may take several weeks to deliver.
*We cannot guarantee service levels for postal services.

Shipping Policy

  • We ship all orders directly either via UPS, USPS or common freight carrier. Customer provided shipping methods are not allowed. Sorry, no Exceptions.
  • UPS cannot deliver to a PO Box.  If the address provided is a PO box, the order will ship by USPS at the nearest service level specified on the order.
  • We offer USPS services as a reduced cost option, however, please be advised–these orders do not ship until the following day. Also, for our international customers, Monkeywrench Racing cannot be responsible for packages beyond USPS control. Because of this, we do recommend UPS for International orders.
    We frequently see delays of up to five (5) weeks with postal service! Please consider this if your shipment is time sensitive.
  • To avoid a $125 lift gate charge, Complete engines must ship to a location with a dock or forklift, or be prepared to lift a palletized engine from a delivery truck.
  • All customs invoices must match commercial invoices on international orders. We do not provide customized invoice for the purposed of avoiding customs duties. We can not provide Customs or other documentation for third party shippers, other than our standard commercial invoice. We cannot provide free trade  certificates of origin. We can not under declare or declare as samples, gifts, etc… Any requests for the above will be ignored.
  • Any customs duties, tariffs and brokerage fees are the responsibility of the customer.  Please know your country’s customs and tarrif rules before ordering.
  • Engines shipped to overseas customers will ship by MWR provided shipping and deliver to the nearest airport.
  • Orders for in-stock merchandise placed via the website before 3:00pm Monday – Friday Eastern time, using UPS shipping, are shipped the same day the order is placed, all other orders will ship on the next business day.
  • Some items, especially Engines, transmissions and other complex components and kits may take a day or two of lead time to pack and prepare for shipment. If you have a deadline, please let us know in the order notes when it is placed and we will follow up if there is an extended delay.
  • Orders placed via the website take higher priority and will be fulfilled before Email or Telephone orders.
  • If part or all of an order is out of stock the customer will be notified via Email and the order will ship complete when all items are ready.
  • Special Shipping instructions will only be accepted if they do not add to cost of the shipment, otherwise they will be ignored.
  • We cannot require signature for delivery
  • Tracking numbers for UPS/USPS will be updated to the user’s website account when the order ships. Sorry, we cannot give tracking information over the phone.
  • MWR cannot provide a shipping level guarantee beyond that of the carrier. For instance, UPS does not guarantee service levels between the Holidays (US Thanksgiving until New Year’s Day) Please check with the carrier to deterimine thier specific service guarantee if there is a question.
  • Orders returned to us due to an undeliverable address provided by customer, will result in a refund to the customer for the returned product less the return shipping charge, which will be equal to the original shipping charge for order.
  • Shipping damage or loss must be declared within SEVEN (7) Days, also, all packaging must be retained for inspection by carrier.  We will need pictures of the damaged items, and the packaging so that we can file a claim with the carrier.